Privacy Policy for The Mining Pros

Last Updated: 01/01/2025

Your privacy is critically important to us. At The Mining Pros ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us on social media platforms, or use our services. Please read this policy carefully to understand how we handle your data.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.

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1. Information We Collect

We collect information from and about you to provide and improve our services, process transactions, and comply with legal obligations. This information includes:

A. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and password.

• Order Information: When you place an order, we collect your billing and shipping address, payment details, and purchase history.

• Communication Information: Any information you provide when contacting us via email, phone, or live chat.

B. Information We Automatically Collect

• Device Information: Details about the device you use to access our site, including your IP address, browser type, operating system, and device identifiers.

• Usage Data: Information about how you interact with our site, such as pages viewed, links clicked, and time spent on the website.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect data about your interactions with our site and marketing efforts.

C. Information from Third Parties

• Social Media: If you engage with us on social media platforms or use your social media account to log in, we may collect information such as your username, profile picture, and any public information shared on that platform.

• Service Providers: Information we receive from payment processors, shipping providers, and other third parties that assist in providing our services.

 

2. How We Use Your Information

We use your information to provide, maintain, and improve our services. Specifically, we use it to:

• Process and fulfill your orders, including payment processing, shipping, and returns.

• Provide customer support and respond to your inquiries.

• Personalize your experience, including displaying content and product recommendations tailored to your preferences.

• Send marketing and promotional communications (where permitted by law).

• Analyze website usage and improve our website, products, and services.

• Detect, prevent, and address fraud, unauthorized access, or other illegal activities.

• Comply with legal obligations, such as tax and accounting requirements.

 

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

A. Service Providers We work with third-party vendors to perform functions on our behalf, such as payment processing, order fulfillment, website hosting, and marketing analytics. These service providers have access to your information only to perform these tasks and are bound by contractual obligations to keep your data secure.

B. Legal and Regulatory Compliance We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of our business, employees, customers, or others.

C. Business Transfers In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your information may be transferred to the new ownership or entity.

D. Social Media Platforms If you interact with us on social media platforms or use features like "Share" or "Like," your activity may be visible to other users and the social media platform. Please review the privacy policies of the platforms you use.

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4. Your Rights and Choices

We respect your rights regarding your personal data and provide you with the following options:

A. Access and Correction You can access and update your account information at any time by logging into your account. If you need assistance, contact us at support@theminingpros.com.

B. Opt-Out of Marketing Communications You can opt out of receiving promotional emails by clicking the "unsubscribe" link in the email or updating your preferences in your account settings.

C. Delete Your Account If you wish to delete your account, please contact us at support@theminingpros.com. Note that we may retain certain information as required by law or for legitimate business purposes.

D. Cookie Preferences You can manage your cookie preferences through your browser settings or our cookie management tool, available on our website.

E. Data Portability You may request a copy of your personal data in a structured, machine-readable format by contacting us.

F. Withdraw Consent If you have provided consent for specific processing activities, you may withdraw it at any time by contacting us. However, this will not affect the lawfulness of processing before withdrawal.

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5. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information. Please protect your account credentials and notify us immediately if you suspect unauthorized access.

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6. Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

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7. International Data Transfers

If you are located outside of the USA, please be aware that your information will be transferred to, stored, and processed in the USA, where our servers are located and operated. By using our services, you consent to this transfer, storage, and processing of your information.

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8. Children’s Privacy

Our website is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

• Necessary Cookies: Essential for the operation of our website.

• Performance Cookies: Collect data on how users interact with our site.

• Marketing Cookies: Used to deliver personalized ads.

• Third-Party Cookies: Placed by third-party services, such as analytics or social media platforms.

You can manage your cookie preferences through your browser settings or our cookie banner.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting a prominent notice on our website or sending an email. Please review this policy periodically for updates.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@theminingpros.com

 

Thank you for trusting The Mining Pros. We value your privacy and are committed to safeguarding your personal information.