Pre-Order
- We do not accept cancellations or offer refunds for pre-orders.
Unwanted goods
- *We can cancel orders prior to shipment. Once the product is with the carrier, we cannot cancel orders anymore.
- *We do not accept returns for refund. Please make sure you are 100% satisfied with your product selection BEFORE purchasing.
- *If products arrive faulty, please contact us at support@theminingpros.com within 7 days for an exchange.
- *Order cancellations subject to a 15% administration/restocking fee.
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Faulty Goods
- Items faulty on arrival. You have the option of an exchange or repair. If your items are faulty on arrival, you have 3 calendar days to inform us. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Support for a pre-paid return label. Once we have verified the fault, we’ll issue a replacement or arrange a repair service for you. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
- If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer Suppoort. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you via your original payment method."
- Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.
- For products sold as open box or clearance the warranty period is 30 days.
Damage in Transit
If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you.
Item Missing or Incorrect Item
If there is an item missing from your order or the wrong item has been sent, then please contact Customer Support at support@theminingpros.com within three days, and we will do our best to resolve the problem.
